Van Go! Pilot Program

On-demand rideshare service takes you anywhere throughout San Joaquin County.

Click here to download the Van Go! app on the Apple App Store Click here to download the Van Go! app on the Google Play Store

Photo of Van Go! vehicle parked in front of the Stockton Arena.

You spoke. We listened.

Introducing RTD Van Go! reinvented.

Graphic map of San Joaquin County with words, Travel anywhere within San Joaquin County with Van Go! This on-demand rideshare service is provided in vehicles that are safe and accessible (can transport wheelchairs). Drivers are professionally trained.
Safety Notes: 
    • Vehicles are wheelchair equipped however loading and unloading must be performed by the passenger or with assistance provided by the passenger’s Personal Care Assistant.
      • Van Go drivers will secure the wheelchair once in the bus.
      • Total weight limit to board using the lift is 600lbs.
    • All packages brought on board are restricted to what you can safely hold in your lap.
    • Non-Wheelchair Mobility devices must be either safety secured, stored, or collapsed and stored. 
Please see the Frequently asked questions at the bottom of the page for more information. 

How does it work?

  • Book your trip up to 48 hours in advance using the Van Go! desktop web app or mobile app. An estimated pick-up window will be provided.
  • Travel by yourself or in a group of three. The first 5 miles of your trip is $4 per person, then $0.50 per additional mile per person.
  • Pay with a debit or credit card online when you book your trip or pay cash to your driver at pick-up. Exact Fare is required NO REFUNDS.
  • Enjoy your trip anywhere in San Joaquin County! Book your return trip early in advance.

How do you book a trip?

Book your trip easily online using the Van Go! desktop web app or the mobile app on your smartphone. View the Van Go! How To brochure for a guide to using the mobile app. Pay with a credit or debit card through the app or pay cash to the driver when they pick you up. We recommend booking your trip 48 hours in advance; however, you can book your trip on the same day.
Cancellations of trips must be done 2 hours in advance. Please see our “No Show” policy.

Van Go! App

Click here to download the Van Go! app on the Apple App Store Click here to download the Van Go! app on the Google Play Store

Service Hours

7 days a week, including holidays.
8:00 a.m. – 5:00 p.m.
Holiday hours may vary.
Effective June 1, 2021, temporary service reduction

Can I be denied a trip?

Yes, RTD’s primary mission is to provide a safe, reliable, and efficient transportation system for the region.  Therefore, to achieve the mission, restrictions may be imposed.
RTD reserves the right to deny trips to any persons in violation of:

Fares

Fare
First 5-miles (one-way trip)
After 5 miles
Regular
$4.00 per person
$0.50 per mile per person
Discount Fare Card
$3.00 per person
$0.50 per mile per person

Fares subject to change without notice.

Frequently Asked Questions

RTD’s on-demand rideshare service throughout San Joaquin County.

You must be at least 18 to book and 13 to ride unaccompanied.

No, all trips require a reservation. You may book the same day using the Van Go! app.

When booking through the app, you have the option to pay with a credit/debit card or you can pay with cash or present a pre-purchased pass when boarding.

Yes, however, each person will need to pay their own fare—no splitting fares.

Although you can book your trip on the same day, we recommend planning ahead so you may book up to 48 hours in advance.

When booking your trip, select “Arrive By” and enter the time you want to arrive at your appointment. The app will schedule an estimated time window for your pick-up. Please note pick-up windows may change depending on traffic conditions and availability. We advised passengers plan to be at their pick-up location at least five minutes ahead of the scheduled pick-up window so they can be ready to board.

Pick-up windows may change depending on traffic conditions and availability. The time window you receive is an estimate and based on availability.

A rideshare service means sometimes others will get on and off while your trip is still in session.

Yes, but only what you can safely hold in your lap during the trip.  Bags and packages may not be placed in the seat beside you nor on the floor.

Only service animals are allowed.

Yes, but it must be folded and you must hold onto it to prevent it from moving at all times.

RTD’s van are equipped with a motorized lift, the manufactures specification limits the total weight on the lift to 600lbs. To ensure Safety, the combined weight of a passenger and their aid device must not exceed the limit.

Yes, but it must be folded and you must hold onto it to prevent it from moving at all times.
Bags and packages may not be placed in the seat beside you nor on the floor they must be  safely held in your lap during the trip.

Yes, vehicles are equipped with lap belts and must be worn while the vehicle is in motion.  It is the responsibility of the passenger to provide any safety equipment and enforce the safety regulations as it applies to minors.

RTD strives to give a courtesy call however it is the responsibility of the user to be available and visible to the driver during the pick-up window.

Bicycles are not allowed in the seating area of the bus, however a two-position bike rack in front of the bus is provided on a first come first serve basis.

Passengers must cancel their booking 2 hours before the scheduled pick-up time.
  • 1st offence will be a warning
  • 2nd offence will be suspension of the use of Van Go for 2 weeks
  • 3rd offence will be suspension of the use of Van Go for 30 days
  • 4th offence will be suspension of the use of Van Go for 60 days
  • 5th offence will be suspension of the use of Van Go for 90 days