Paratransit Service
Paratransit services for ADA-certified passengers
RTD offers paratransit service for those who qualify under the Americans with Disabilities Act (ADA). This program is specifically designed for those individuals who due to their disability, are functionally unable to use fixed-route services in San Joaquin County.
This service is available seven days a week by appointment only during SMA service hours and within three-quarters of a mile of SMA fixed routes. Persons interested in this service must obtain certification under the Americans with Disabilities Act (ADA) through an eligibility process.
RTD will provide free transportation to and from the ADA eligibility in-person interview if needed. Individuals may bring a family member or a Personal Care Attendant (PCA) to accompany them to the interview. To schedule an eligibility interview, call (209) 242-9965.
Hours of Operation
Monday through Friday
Fixed Route: 5:20 a.m. – 10:12 p.m.
Saturday and Sunday
Fixed Route: 7:00 a.m. – 7:44 p.m.
Please check bus schedules for up-to-date hours of operation.
Fares
$3.00 one-way
RTD Paratransit only accepts cash or DAR pass.
Reservations
Reservations for paratransit service must be made one to two days in advance. To schedule a ride or check your ride status, please call (209) 943-1111, option 2, option 2.
Reservation Phone Hours:
8:00 a.m. – 5:00 p.m. daily
Arrival & Departure
RTD provides curb-to-curb service. Each passenger is given five minutes to board the bus once the driver arrives. The reservationist will quote a 30-minute pick-up window. Passengers may be picked up any time between the 30-minute arrival window.
Attendants
An ADA-certified passenger who qualifies for a Personal Care Attendant (PCA) may be escorted by one. When making your reservation, please notify the reservationist if you will be accompanied by PCA. PCAs ride free. You may also schedule a companion to ride with you (subject to seating availability); companions must pay the regular fare.
Cancellations
Cancellations may be made any day prior to your scheduled ride by calling (209) 943-1111, option 2, option 2. Same-day cancellations require at least a two-hour notice. Please make sure to call before the two hours so that the reservation agent has enough time to enter the cancellation into the system, otherwise, it will be considered a late cancelation. Excessive late cancelations can lead to penalties including suspension from service.
No-Shows
Passengers who fail to board the bus within five minutes of the bus arrival during the pick-up window are considered no-shows. Passengers with excessive no-shows may be temporarily suspended from service.
Paratransit Service Guidelines
For your safety and to comply with all applicable laws, all passengers must allow restraining devices to be used to secure wheelchairs at all times. Drivers will assist wheelchair passengers as needed. Passengers may carry packages on board; however, the amount is limited to what passengers or attendants can carry in their hands or on their mobility aids.
For more information call (209) 943-1111.