Americans with Disabilities Act (ADA)
In compliance with the U.S. Department of Transportation Americans with Disabilities Act (ADA) of 1990 (49 CFR Parts 27, 37, 38 and 39), and Section 504 of the Rehabilitation Act of 1973, as amended, San Joaquin Regional Transit District (RTD) ensures its services, vehicles, and facilities are accessible to and usable by individuals with disabilities.
Reasonable Modification Statement
RTD is committed to providing safe, reliable, and efficient transportation for all residents of the region—including those who may need special accommodation or modification.
In compliance with ADA, RTD will make reasonable modifications or accommodations to policies, practices, and procedures to avoid discrimination and to ensure accessibility to customers with disabilities.
Download the RTD Reasonable Modification Procedure PDF
Reasonable Modification Requests
Customers requesting a modification or accommodation must be as specific as possible and include information explaining the need for requested modification in order to use RTD’s services. Request for modification can be done by downloading the Reasonable Modification Form – English or Reasonable Modification Form – Spanish (or request one at the DTC) or submitting a formal written letter.
Completed forms or formal letters must be submitted to one of the following:
Mail:
San Joaquin RTD
421 East Weber Avenue
Stockton, CA 95202
In Person:
Downtown Transit Center
421 East Weber Avenue
Stockton, CA 95202
Email:
The Mobility Department will notify the customer of its decision by a formal letter via USPS. This process may take 30 days or longer depending on the level of approval needed.
Reasonable Modification Complaint Process
Customers with disabilities who were denied reasonable modification or accommodation may file a written complaint within 60 days of receiving the denial letter. The appeal request must be done in writing. Please contact RTD’s Mobility Department at (209) 943-1111 or download Reasonable Modification Form – English or Reasonable Modification Form – Spanish. The form may be submitted via email to mobility@sjRTD.com, fax (209) 948-3024 (Attention: Mobility Department), mailed to the address above, or submitted in person at the Downtown Transit Center.
ADA-Related Service Complaints
RTD welcomes comments, compliments, and complaints from customers on their experiences using RTD services. Customer input helps us identify areas needing improvement, and commendations are always appreciated.
For information on filing a complaint, contact San Joaquin RTD’s Administrative Office. Complaints must be in writing and must be filed within 180 days following the date of the alleged discriminatory occurrence. A complaint may also be made on the ADA Complaint Form/ ADA Complaint Form (Spanish). If the complainant is unable to write a complaint, RTD staff will provide assistance.
Email: comments@sjRTD.com
Phone: (209) 943-1111
Fax: (209) 948-8516
Mail: San Joaquin RTD
Attention: Mobility Department
421 East Weber Avenue
Stockton, CA 95202
ADA Complaint and Reasonable Modification Coordinator:
Reviews all ADA Complaints and Reasonable Modification Requests
Bee Thao
Mobility Department
Mobility Supervisor
Phone: (209) 943-1111 Ext. 601
E-Mail Address bthao@sjRTD.com