Americans with Disabilities Act (ADA)

In compliance with the U.S. Department of Transportation Americans with Disabilities Act (ADA) of 1990 (49 CFR Parts 27, 37, 38 and 39), and Section 504 of the Rehabilitation Act of 1973, as amended, San Joaquin Regional Transit District (RTD) ensures its services, vehicles, and facilities are accessible to and usable by individuals with disabilities.

Information and all RTD materials are available in accessible formats upon request, including large print, accessible PDF, or other formats as needed. Individuals who need accommodations to access RTD programs, services, or documents may contact the Customer Service for assistance. RTD will make reasonable modifications to policies and procedures to ensure accessibility in accordance with the Americans with Disabilities Act (ADA).

Reasonable Modification Statement

RTD is committed to providing safe, reliable, and efficient transportation for all residents of the region—including those who may need special accommodation or modification.

In compliance with ADA, RTD will make reasonable modifications or accommodations to policies, practices, and procedures to avoid discrimination and to ensure accessibility to customers with disabilities.

Download the RTD Reasonable Modification Procedure PDF

Reasonable Modification Form

Please complete this form to request a reasonable modification of policy, practice, or procedure to accommodate a disability from San Joaquin Regional Transit District (RTD). Submit the completed form to RTD via email at mobility@sjRTD.com, via fax at (209) 948-3024, or via mail to Mobility Department, 421 East Weber Ave, Stockton, CA 95202.

Name *

First

Last

Date *

Email *

Phone *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

Description of Request (include location/route if applicable)

the you best

Are you able to use the public transportation system without this accommodation? *

By typing your full name below, you certify that the information provided is true and accurate to the best of your knowledge and that this acts as your electronic signature. *

Reasonable Modification Appeals Process

If you are not satisfied with the response to a request for reasonable modification, you have the right to appeal. Please submit an explanation of what happened, why you believe you should have received the accommodation request and attach any other items you think are relevant to RTD via email at mobility@sjRTD.com, via fax at 209.948.3024, or via mail to Mobility Department, 421 East Weber Ave, Stockton, CA 95202.

A panel consisting of RTD staff and Access San Joaquin and/or Access Advisory committee members will review your appeal and respond in writing within 30 business days from the date the appeal request was received.

The decision to allow or deny a request for reasonable accommodation will be based on information from the appellant, ADA regulations, and exceptions to the rule. Possible exceptions include when the modification/accommodation would present the following challenges:

Cause a direct threat to the health or safety of others.

Result in a fundamental alteration of the service.

Not actually be necessary in order for the individual with a disability to access the transportation entity’s service.

Result in an undue financial and administrative burden.

ADA-Related Service Complaints

RTD welcomes comments, compliments, and complaints from customers on their experiences using RTD services. Customer input helps us identify areas needing improvement, and commendations are always appreciated.

For information on filing a complaint, contact San Joaquin RTD’s Administrative Office. Complaints must be in writing and must be filed within 180 days following the date of the alleged discriminatory occurrence. A complaint may also be made on the ADA Complaint Form / ADA Complaint Form (Spanish). If the complainant is unable to write a complaint, RTD staff will provide assistance.

Email:
comments@sjRTD.com
Phone: (209) 943-1111
Fax: (209) 948-8516

Mail:
San Joaquin RTD
Attention: Mobility Department
421 East Weber Avenue
Stockton, CA 95202

ADA Complaint and Reasonable Modification Coordinator:
Reviews all ADA Complaints and Reasonable Modification Requests

Dámaris Galvan
Mobility Department
Planning and Service Development Director
Phone: (209) 943-1111 Ext. 696
Email: dgalvan@sjRTD.com

Español

Declaración de Procedimiento del Título VI en San Joaquin RTD

El Acta de Derechos Civiles de 1964, Título VI, declara que “Ninguna persona en los Estados Unidos debe, por razones de raza, color, o nacionalidad, ser excluída de participar, recibir beneficio, o ser sujeta de discriminación en cualquier programa o actividad que recibe asistencia financiera Federal.” San Joaquin RTD tiene el compromiso de cumplir con los requerimientos del Titulo VI en todos sus programas y actividades patrocinados por el Gobierno Federal. Presentación de un reclamo referido al Título VI

Las personas que creen haber sido afectadas por una práctica discriminatoria fuera de la ley, pueden presentar un reclamo a San Joaquin RTD. Para más información en la presentación de un reclamo, contacte la Oficina Administrativa de San Joaquin RTD. Los reclamos deben ser por escrito y deben ser presentados en un plazo no mayor de 180 días después de la fecha en donde ocurrió la presunta acción discriminatoria.

Email: comments@sjRTD.com
Teléfono: (209) 943-1111
Fax: (209) 948-8516

Dirección de correo:
San Joaquin Regional Transit District (RTD)
Attention: Title VI Administrator
421 East Weber Avenuehttps://sanjoaquinrtd.com/wp-admin/post.php?post=2471&action=edit#
Stockton, CA 95202