Contact Us

Route Information and Trip Planning
RTD Customer Information Center TDD & Voice

(209) 943-1111
1-800-HOW-TO-RIDE (469-8674)

Customer Information Line Hours
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Weekends & most holidays closed

Service Questions/Customer Comments
Customer Comment Form
(209) 943-1111

Commuter Service
(209) 943-1111 x625 or
(888) 802-WORK (9675)

Downtown Transit Center (DTC)
Administrative Office
421 East Weber Avenue
Stockton, CA 95202
(209) 943-1111 phone
(209) 948-8516 fax
Hours: Monday-Friday, 8 a.m. – 5 p.m.
Closed on weekends and most holidays.

Regional Transportation Center (RTC)
2849 East Myrtle Street
Stockton, CA 95205

Mailing Address
421 East Weber Avenue
Stockton, CA 95202

Lost and Found

To report, inquire, or claim lost and found items:
Phone Inquiry: 209-943-1111, Option 1
Walk-in Inquiry: DTC – Customer Service Center, 421 E. Weber Ave, Stockton, CA
8:00 a.m. to 5:00 p.m. (Monday – Friday)

Provide the following information:

  • Date, route, and time of incident
  • Description of the lost item

Verification and identification are required to claim a recovered item.

To File a Claim

For information about submitting a claim for injury or property damage, contact:

SAN JOAQUIN RTD
Attn: Risk Management
421 East Weber Avenue
Stockton, CA 95202

Claims must be filed either in person or mailed to San Joaquin RTD Risk Management.
Before your claim can be processed, you or your representative must complete and submit a San Joaquin RTD Claim Form to Risk Management.

See the link below for information about submitting a claim for injury or property damage.
Claim Form with Instructions on Submitting a Government Tort Claim

Public Records Request

RTD is committed to full cooperation and compliance with all requests for public information, while not compromising employee rights and privacy laws. The goal of these guidelines and procedures is to ensure that members of the public receive prompt, accurate, and thorough responses to their requests for public records. The law primarily governing the public’s right to access RTD’s records is the California Public Records Act (CPRA), commencing at Section 6250 of the Government Code.

Download RTD Public Records Request Guideline (PDF)

All requests for public records must be submitted through:

By U.S. Mail: The Executive and Board Support Manager, 421 E Weber Ave, Stockton CA 95202

By Email: information@sanjoaquinRTD.com

By Phone: (209) 467-6619

By Fax: (209) 948-3366