San Joaquin RTD is undertaking a thorough analysis of its current transit services. This study will focus on the customer and include an in-depth count of RTD riders and a survey of travel habits. The study will include a public outreach plan that includes community meetings and a number of ways RTD customers to provide their input.
The objective of the Comprehensive Operational Analysis (COA) is to create the best transit network possible for RTD customers within RTD's available budget. The analysis will help to maximize the impact of taxpayer funding for transit by gaining better knowledge of our riders, improving efficiency, and directing transit investment where it is most needed.
Further COA information, including upcoming public meetings, will be posted on this website throughout the process.
What is a COA?
COA stands for Comprehensive Operational Analysis. It is an in-depth study of RTD's
transit system, jointly funded by RTD and the City of Stockton, to identify strengths as well as opportunities for improvement. During this study, the following issues will be addressed:
- Who are RTD's current and potential customers?
- How is the overall system performing and what are areas for improvement?
- How can RTD best serve its markets within its operational and financial capacities?
Why are RTD and the City of Stockton doing a COA?
- Address current and future transit needs of San Joaquin Valley residents
- Evaluate performance of current RTD services and consider new innovative transit options
- Address how RTD should respond to current economic and environmental challenges
- Develop a network of transit services that are financially sustainable in both today's economy and into the future
What are the goals of the COA?
The goals of the COA are to improve RTD's customer travel experience by reducing travel time, improve service frequencies and connections where possible, and to introduce new and innovative transit options. Successful completion of the COA will result in improved transit services for the San Joaquin Valley.
How will the COA study RTD and its customers?
The COA will study RTD's transit services including Metro Express, Local, Intercity, Commuter,
Trolley, and Hopper routes using the following information:
- Current performance of the system and existing opportunities to improve services for current
and potential customers
- Counts of RTD ridership at every stop on every trip of every day
- Survey of RTD customer travel patterns and demand
- Measures of RTD on-time performance, service, reliability, and customer travel times
Who makes up the COA team?
- RTD Customers
- RTD Staff
- City of Stockton
- San Joaquin Valley residents and visitors
How can you help and be heard?
RTD staff and independent consultants will conduct public outreach throughout the COA process, from April to August 2009. The process will include:
- On-vehicle and online surveys
- Public forums throughout RTD's service area
The Comprehensive Operational Analysis (COA) documents are presented in Adobe Acrobat/PDF format. To download and install the free Acrobat Reader, please click here.
 COA Fact Sheet
COA Timeline
|
