You will now be able to purchase and use bus passes on your smartphones or other mobile devices quickly and conveniently by downloading the Token Transit App! This app eliminates the need to wait in line for passes so you can get to the places you can go faster on RTD.
Token Transit Features:
• Bus pass purchases (one ride, one day, or one month pass) using the app on smartphones
• Convenient bus boarding using your phone
• The ability to send transit passes to recipients
• Group purchases for family and friends traveling together using one phone
Purchase your next bus pass in a snap! Download the Token Transit App, a new app that allows passengers to purchase and use bus passes on their smartphones or mobile devices for Local, Express, and Hopper routes. To learn more about Token Transit and to download the app, please visit sjRTD.com/TokenTransit . #PlacesYouCanGoOnRTD
Posted by San Joaquin Regional Transit District (RTD) on Thursday, January 25, 2018
How it Works:
Install “Token Transit” from the App Store (iOS) or Google Play (Android).
Select an RTD fare type, from a single ride to a 31 Consecutive Day Pass. Pay with your credit or debit card and always have your pass with you.
When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account.
As you board the bus, show the driver your digital ticket. Ride the bus anytime with ease and convenience. That’s all there is to it!
Frequently Asked Questions
What if my battery dies while my pass is active?
You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.
When do I need an internet connection?
An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and to refresh once each day if your pass is active for multiple days (e.g. monthly pass).
What happens if I lose my phone?
Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.
I need help with the app; who can help me?
Should you experience any technical issues with the app, please contact Token Transit, at firstname.lastname@example.org, calling 415-91-TOKEN (86536) or by using the “contact us” section of the app, under account settings which will have Token Transit email and phone number.
How do I know if my pass is active?
Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires
Is there a record of expired passes?
Yes, you can view a log of your past actions by going to your Account Settings and selecting “History.” There will be a new entry every time you use a pass.
Can I have a receipt for my pass purchase?
Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.
Is my credit card information secure?
All personal and credit card information is securely stored, using encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant servers.
I don’t have a credit or debit card; can I go to Citilink and pay with cash or check to pay for and load passes onto the app?
The only form of payment accepted by Token Transit is credit, debit or a prepaid debit card.
Can I request a refund?
Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at email@example.com, calling 415-91-TOKEN (86536) or by using the “contact us” section of the app, under account settings which will have Token Transit email and phone number.
Tuesday, April 24, 2018