RTD Van Go! How to Book a Trip using the app on your smartphone

Create an account
A valid email address is required
1. Open the app

Tap SIGN UP from the app home screen

2. Fill in all the fields

Enter your name

Provide a valid
email address (Example@email.com)

Create a login name and password

Tap SIGN UP to receive the confirmation email

3. Check your email

Find the email from
DO_NOT_REPLY@
ecolane.com

Click the link in the
email to complete
your sign up

Log in
1. Enter your login information

Enter your login name and
password then tap LOG IN

2. Tap Book New Trip

Tap the button at the bottom of the screen Book New Trip

Reserve a trip
Book up to 48 hours in advance
1. Choose to Leave At or Arrive By a certain time

 2. Select a Date and Time during service hours

Seven days a week
Monday – Friday 6:00 a.m. to 6:00 p.m.
Weekends 6:00 a.m. to 10:00 p.m.

 3. Enter your Pick-Up and Drop-Off Locations

Optional:

• Add a Mobility Device  or Driver Notes
• Scroll down to add Other Passengers
• Choose to Pay With Credit Card or pay cash
or present a pass to the driver at pick up

4. Tap Calculate Fare to view trip price

5. Tap Book Trip  to confirm and receive
a pick-up window

The estimated time you receive is based on availability

Please note pick-up windows may change depending on traffic conditions and availability

A rideshare service means sometimes others will get on and off while your trip is still in session

Book a return trip
Answer the pop-up after booking a new trip
1. Tap Yes or No
Book a return trip if needed
View trip details
Find upcoming trip(s) on the app home screen
1. Tap a trip
View your Trip Details
2. Refresh the app
Check for changes to your pick-up window
Please note: pick-up windows may change depending on traffic conditions and availabilityA rideshare service means sometimes others will get on and off while your trip is still in session
Add a credit card while booking a new trip
Enter credit card from the app New Trip screen
1. Select Pay with Credit Card

Tap the button to the right of Pay With Credit Card in the New Trip Screen

2. Tap Add Credit Card 3. Enter Credit Card

Add card number, expiration date, Card Verification Value (CVV), and billing zip code

Tap Save in the top right corner of the Details screen

Save a credit card to your account
Add a credit card from the app home screen
1. Tap Account

Tap the  Account button in the top right corner of the app home screen

2. Tap Add Credit Card 3. Enter Credit Card

Add card number, expiration date, Card Verification Value (CVV), and billing zip code

Tap  Save in the top right corner of the Details screen

Add a Mobility Device
Add a Mobility Device from the app New Trip screen
1. Tap Mobility Device 2. Tap Selected Device
Select Wheelchair or Scooter
Add Driver Notes
Add pick-up notes for your driver from the app New Trip screen
1. Tap Driver Notes 2. Type and Save
Enter pick-up notes for the driver and tap the Save button
Click to return to the RTD Van Go! Homepage.
Click for the Printable Version
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