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ADA Visitors

ADA Visitors from outside of the San Joaquin Regional Transit District (RTD) service area will be served by Dial-A-Ride as ADA Visitors if they are unable to use RTD’s accessible fixed route transportation services due to a disability. Eligible ADA Visitors will be served for a period of 21 days in a year.

If you need Dial-A-Ride service in the San Joaquin RTD service area for more than 21 days a year, you must complete the ADA Certification application, click here.

ADA Visitors are required to provide documentation of ADA paratransit eligibility from their home jurisdiction. If an ADA Visitor has no documentation of ADA paratransit eligibility, RTD requires documentation of the ADA Visitor’s place of residence and proof of the disability, if it’s not apparent.

ADA visitors desiring to use RTD’s Dial-A-Ride Service are requested to contact RTD’s Mobility Department at (209) 943-1111, Option 4, Option 2 prior to their arrival. ADA Visitors may fax documentation to the attention of the Mobility Department at (209) 948-3024 or email



SMA-ADA Dial-a-Ride Service > San Joaquin Regional Transit District – San Joaquin RTD

San Joaquin Regional Transit District (RTD), your total mobility manager, offers paratransit services to persons who, due to their disability, are unable to perform the skills necessary to use RTD’s fixed route service. Dial-A-Ride is a curb to curb service operating within the Stockton Metropolitan Area. This service is available seven days a week by appointment only where and when regular service operates. Persons interested in this service must obtain certification under the Americans with Disabilities Act (ADA) through an application process.  


Please note: Service hours vary by area –
Please call 209-943-1111 for more information

Hours of Operation
Monday through Friday 5:40A – 9:55P
Weekend/Holiday Service 8:00A – 7:04P
Please check bus route schedules for up-to-date hours of operation.

Reservation Phone Hours:
8:00A to 5:00P seven days a week

Fares Structure
$3.00 one-way
Click Here to Purchase Online
Click Here to Purchase Passes Online

Reservations for Dial-A-Ride must be made 1-2 days in advance. To schedule a ride, or check your ride status, please call (209) 943-1111, Option 4, Option 1.

Arrival & Departure
RTD provides curb to curb service. Each passenger is given five minutes to board the bus once the driver arrives. Due to the special requirements of the service, passengers may be picked up any time between their scheduled time and up to 30 minutes after.

A Dial-A-Ride passenger who qualifies for an attendant may be escorted by one. When making your reservation, please notify the reservationist if you will be accompanied by an attendant. Attendants ride free. You may, subject to seating availability, schedule a companion to ride with you. Companions must pay the regular fare.

Cancellations may be made any day prior to your scheduled ride by calling (209) 943-1111 Option 4, Option 1. Same day cancellations require at least a two-hour notice. Please make sure to call before the two hours so that the reservation agent has enough time to enter the cancellation into the system, otherwise it will be considered a No-Show.

Passengers who fail to board the bus within five minutes of the bus arrival during the pick-up window are considered No-Shows. Passengers with excessive No-Shows may be temporarily suspended from service.

Dial-A-Ride Guidelines
For your safety, and to comply with all applicable laws, all passengers must allow restraining devices to be used to secure wheelchairs at all times. Drivers will assist wheelchair passengers as needed. Passengers may carry packages on board; however, the number is limited to the amount that passengers or attendants can carry in their hands or on their mobile devices.

For more information call 209.943.1111.





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