SMA-ADA DIAL-A-RIDE


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ADA Visitors

ADA Visitors from outside of the San Joaquin Regional Transit District (RTD) service area will be served by Dial-A-Ride as ADA Visitors if they are unable to use RTD’s accessible fixed route transportation services due to a disability. Eligible ADA Visitors will be served for a period of 21 days in a year.

If you need Dial-A-Ride service in the San Joaquin RTD service area for more than 21 days a year, you must complete the ADA Certification application, click here.

ADA Visitors are required to provide documentation of ADA paratransit eligibility from their home jurisdiction. If an ADA Visitor has no documentation of ADA paratransit eligibility, RTD requires documentation of the ADA Visitor’s place of residence and proof of the disability, if it’s not apparent.

ADA visitors desiring to use RTD’s Dial-A-Ride Service are requested to contact RTD’s Mobility Department at (209) 467-6647 prior to their arrival. ADA Visitors may fax documentation to the attention of the Mobility Department at (209) 948-3024.

 

According to ADA regulations, an individual visiting from outside of the area served by RTD’s Dial-A-Ride is eligible for complimentary paratransit service as a visitor. Contact ADARIDE to request your documentation of ADA paratransit eligibility at (877) 232-7433.

 

SMA-ADA Dial-a-Ride Service > San Joaquin Regional Transit District – San Joaquin RTD

SERVICE DESCRIPTION
San Joaquin Regional Transit District (RTD), your total mobility manager, offers paratransit services to persons who, due to their disability, are unable to perform the skills necessary to use RTD’s fixed route service. Dial-A-Ride is a curb to curb service operating within the Stockton Metropolitan Area. This service is available seven days a week by appointment only where and when regular service operates. Persons interested in this service must obtain certification under the Americans with Disabilities Act (ADA) through an application process. For more about the ADA application/certification process, click here.  

SERVICE FACTS

Please note: Service hours vary by area –
Please call 209-943-1111 for more information

Hours of Operation
Monday through Friday 5:40A – 9:55P
Weekend/Holiday Service 8:00A – 7:04P

Reservation Phone Hours:
8:00A to 5:00P seven days a week

Fares Structure
$3.00 one-way
Click Here to Purchase Online
Click Here to Purchase Passes Online

Reservations
Reservations for Dial-A-Ride must be made 1-2 days in advance. To schedule a ride, please call (209) 955-8400.

Arrival & Departure
RTD provides curb to curb service. Each passenger is given five minutes to board the bus once the driver arrives. Due to the special requirements of the service, passengers may be picked up as much as 20 minutes before or after their scheduled times.

Attendants
A Dial-A-Ride passenger who qualifies for an attendant may be escorted by one. When making your reservation, please notify the reservationist if you will be accompanied by an attendant. Attendants ride free. You may, subject to seating availability, schedule a companion to ride with you. Companions must pay the regular fare.

Cancellations
Cancellations may be made any day prior to your scheduled ride by calling 209.982.4514 Option 2. Same day cancellations require at least a two-hour notice. Cancellations with less than a two-hour notice are considered No-Shows.

No-Shows
Passengers who fail to board the bus within five minutes of the bus arrival are considered No-Shows. Passengers with excessive No-Shows may be temporarily suspended from service.

Dial-A-Ride Guidelines
For your safety, and to comply with all applicable laws, all passengers must allow restraining devices to be used to secure wheelchairs at all times. Drivers will assist wheelchair passengers as needed. Passengers may carry packages on board; however, the number is limited to the amount that passengers or attendants can carry in their hands or on their mobile devices.

For more information call 209.943.1111, and for reservations & deviations call 209.955.8400.

 

 

 

 

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