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ADA Qualification, Certification, & Appeals
Eligibility for ADA Paratransit

The San Joaquin Regional Transit District (RTD) offers Paratransit Dial-A-Ride for those who qualify under the Americans with Disabilities Act (ADA). This program is specifically designed for those individuals who due to their disability are functionally unable to use RTD's fixed-route service.

Under the ADA regulations there are three categories of persons who are eligible for ADA paratransit service:

  1. Any individual with a disability who is unable, as the result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device) to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities. 
  2. Any individual with a disability who needs the assistance of a wheelchair lift or boarding assistance device is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities, if the individual wants to travel on a route on the system during the hours of operation of the system at a time, when such a vehicle is not being used to provide designated public transportation on the route. An individual is eligible under this paragraph with respect to travel on an otherwise accessible route on which the boarding or disembarking location, which the individual would use, is one at which boarding or disembarking from the vehicle is precluded. 
  3. Any individual with a disability who has a specific impairment-related condition which prevents the individual from traveling to a boarding location or from a disembarking location on such system. 

If your disability falls into the above outlined categories, and you need to use public transportation, you are encouraged to complete an application for paratransit services. ADARIDE will review your application and will determine the level of your certification. Your certification level may allow for certain trips, all trips, and/or be limited to travel to or from the fixed route lines.

ADARIDE will respond to your completed application within twenty-one (21) working days of receipt. You will receive written notification of your certification and an identification card (if certified). If you have not been notified within twenty-one working days of submitting your completed application and determination of your eligibility has not been made, you will be temporarily eligible for paratransit (Dial-A-Ride) service.

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ADA Certification Application

To be ADA Dial-A-Ride certified, passengers must complete the following steps. Once the steps have been completed and all information is submitted, you will be notified within twenty-one (21) days whether or not you have been ADA Dial-A-Ride certified.

Step 1
Request Application
To request an application for ADA Dial-A-Ride service a person may:

- call ADAride:
(877) 232-7433
    TTY/TDD: (310) 410-0985
- online: www.ADAride.com

Step 2
Completely fill out Application Form
Incomplete forms will delay the review process. If the application is incomplete it will be returned to the applicant for completion. If you have any questions regarding application forms, call ADARIDE at (877) 232-7433, and ask for assistance.

Step 3
Print and Submit Application Form to Medical Professional
Take the form to a medical professional who can best document your abilities and disabilities (for ADA Dial-A-Ride service). The medical professional will need to sign and complete the verification form and application before application can be submitted. The medical professional may also complete this step online. If you have any questions regarding the verification form, call ADARIDE at (877) 232-7433 and ask for assistance.

 

Step 4
Return Application/Certification Form
Forms may be mailed to:

ADAride
6151 West Century Blvd.
Suite 304
Los Angeles, CA 90045

or faxed to: (310) 410-0239

Step 5
Notification of Qualification
ADARIDE staff will carefully review each application to ensure that only qualified persons are approved. Upon completion of review, a letter of certification or denial will be mailed. If your application for Dial-A-Ride service was denied, you have the right to appeal this decision.

ADA Application Appeals

To appeal the decision, you will need to submit your request in writing, sixty (60) days within receipt of the denial letter.

Appeals may be mailed to:

ADAride
6151 West Century Blvd
Suite 304
Los Angeles, CA 90045

or faxed to: (310) 410-0239

Your appeal will be heard by the ADA Appeals Board. The ADA Appeals Board consists of individuals who are not involved in the initial certification process. Their decision is made independently of the ADA Certification Board.

Upon receipt of your letter, RTD will set up a meeting with the ADA Appeals Board. You will be notified by mail on the date and time of this meeting. At this meeting, you will have the opportunity to submit any additional information, and written evidence and/or arguments to support your qualifications for service. You may bring a representative with you to this meeting.

You will be notified of the Appeals Board's decision in writing within thirty (30) days of the hearing. The Board's decision is final.

 

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