San Joaquin Regional Transit District - Home
New Call Center Hours Effective March 27, 2017    RIDER ALERT  Route 23, 723 & Metro Hopper 3: Select Bus Stops Will Not be Serve Due to Construction    RIDER ALERT  Route 71 & Metro Hopper 6: Railroad construction closes select RTD bus stops until further notice.    RIDER ALERT  Commuter Service Change Effective March 6, 2017   March 17 Board Meeting Canceled   Vanpools are here! Click here to visit our sign up page and find providers.  



> Projects & Reports > ABBG






  RTD is proud to be one of 15 transit agencies to participate in a nationwide transit customer survey. Together with the American Bus Benchmarking Group (ABBG) and a select group of transit agencies across the country, beginning Monday, April 4 through May 1, we are surveying our customers about key aspects of our service and how it is used.

The combined result of the surveys from each participating transit agency will guide the formation of a national benchmark of best practices in public transit. We look forward to comparing the results to learn from other agencies' successes as well as sharing successes of our own.

Para dar su opinión acerca de su experiencia en RTD, puede llenar la encuesta
en español del Benchmarking American Bus Group (ABBG) haciendo clic aqui.

What is the ABBG?
The American Bus Benchmarking Group (ABBG) was established on April 1, 2011, to provide a confidential forum for mid-sized bus organizations in America to learn from each other by comparing performance, sharing experiences, and identifying best practices.

To learn more about the American Bus Benchmarking Group, visit their website at

Which public transit agencies are a part of ABBG?

Originally established by four public transit agencies including RTD, the ABBG has now grown to 17 agencies all across the country:

  • Capital Metropolitan Transportation Authority (Capital Metro, Austin, TX)
  • Clark County Public Transportation Benefit Area (C-TRAN, Vancouver, WA)
  • Des Moines Area Regional Transit Authority (DART, Des Moines, IA)
  • Greater Cleveland Regional Transit Authority (GCRTA, Cleveland, OH)
  • Greater Dayton Regional Transit Authority (RTA, Dayton, OH)
  • Lane Transit District (LTD, Eugene, OR)
  • Fort Worth Transportation Authority (The T, Fort Worth, TX)
  • LYNX – Central Florida Regional Transportation Authority (LYNX, Orlando, FL)
  • Niagara Frontier Transportation Authority (NFTA Metro, Buffalo, NY)
  • Omnitrans (San Bernardino, CA)
  • Pace Suburban Bus (PACE, Chicago / Arlington Heights, IL)
  • Pinellas Suncoast Transit Authority (PSTA, St. Petersburg, FL)
  • Rhode Island Public Transit Authority (RIPTA, Providence, RI)
  • Rochester Genesee Regional Transportation Authority (RGRTA, Rochester, NY)
  • Spokane Transit Authority (STA, Spokane, WA)
  • San Joaquin Regional Transit District (RTD, Stockton, CA)
  • Utah Transit Authority (UTA, Salt Lake City, UT)



Benchmarking is defined as:

"A systematic process of continuously measuring, comparing and understanding organizations’ performance and changes in performance of a diversity of key business processes against comparable peers to gain information which will help the participating organizations to improve their performance."


return to top ^