RTD is proud to be one of 20 transit agencies to participate in a nationwide transit customer survey. Together with the American Bus Benchmarking Group (ABBG) and a select group of transit agencies across the country, beginning Monday, April 24 through May 21, we are surveying our customers about key aspects of our service and how it is used.
The combined result of the surveys from each participating transit agency will guide the formation of a national benchmark of best practices in public transit. We look forward to comparing the results to learn from other agencies’ successes as well as sharing successes of our own.
Para dar su opinión acerca de su experiencia en RTD, puede llenar la encuesta en español del Benchmarking American Bus Group (ABBG) haciendo clic aqui.
What is the ABBG?
The American Bus Benchmarking Group (ABBG) was established on April 1, 2011, to provide a confidential forum for mid-sized bus organizations in America to learn from each other by comparing performance, sharing experiences, and identifying best practices.
LYNX – Central Florida Regional Transportation Authority (LYNX, Orlando)
Rhode Island Public Transit Authority (RIPTA, Providence)
Regional Transit Service (RTS, Rochester)
Pinellas Suncoast Transit Authority (PSTA, St. Petersburg)
Omnitrans (San Bernardino)
Spokane Transit Authority (STA, Spokane)
San Joaquin Regional Transit District (RTD, Stockton)
Utah Transit Authority (UTA, Salt Lake City)
Clark County Public Transportation Benefit Area (C-TRAN, Vancouver)
Benchmarking is defined as:
“A systematic process of continuously measuring, comparing and understanding organizations’ performance and changes in performance of a diversity of key business processes against comparable peers to gain information which will help the participating organizations to improve their performance.”